Shipping Policy

Where All Do We Deliver?

We deliver to all and any postal address around Bangladesh. However, sometimes it’s very hard to deliver products that are remote places and our recognized courier services cant reach.so we request you to have a clear findings of weather you can get your products if you place an order from us.Please provide full Name,Telephone number,Street address / Zip code.

Please note that residential shipments after placing the order will be notified or called upon by courier service personals to pick up from their respective address, failure to do so is no responsibility whatsoever form our side.

To be eligible for cash on delivery(COD) your address has to be on Dhaka city area or Adjacent Metropolitan area. Upon delivery on cod product please acknowledge your product and pay in full and sign the receipt that provides you, If you wish to make any complaint about the product please let the person know or can call us immediately.

No deliveries are made on Fridays and Saturdays in most cities as they follow a 5-day work culture. Some times we can try to organize deliveries on Saturdays also on some extra cost on case to case basis.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partners don’t make any pick-ups on those days.

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

ABOUT SHIPPING CHARGES:

Are there any hidden expenses?

We do not levy any additional charges on shipping out your favorite products.

P.S: The Government in your country of residence can impose taxes or import duties applicable on entry as per local laws.

We cover all shipment cost with flat charges in other words with your product final payment. Sometimes changes will be applicable with cash on delivery or unusual circumstances.

Transit Times

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Transit Risk

e-upohar ships all parcels as fully insured at no extra cost to customers. If the courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But e-upohar will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer’s address by postal / courier agency.

Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with the expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site. Tracking numbers for orders shipped might take some time to become active on our websites.

Address Change Request

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may Email us your alteration request and the needful will be done.

Multiple Address Order

Currently, this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.

Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the name address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Us. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Packing Method

All products are first polythene packed then put in corrugated box.

Time to Ship

For each item, we have mentioned time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on case to case basis depending on the availability of items and other factors.

It is advisable to Email us with the item codes to get more accurate time to ship estimates.

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 20 business days of placing the order.

And in case there is a delay in Shipping?

The “Availability” as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from vendors warehouse.

If for any reason, there is going to be a delay in shipping because an item is ‘Out of Stock’ or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing “Availability”). In some cases, we would offer to refund you for the unfulfilled part of the order in case of our inability to resolve the order within a reasonable period.

At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.

Types of Shipping

Standard Shipping

Types of shipping are determined by the vendor only

Billing Address and Shipping Address

Billing Address is the address where a customer gets his bills from the credit card company. The shipping address is the address where the customer wants to receive their shipment.

What happens if my order is lost in transit?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please visit our Help Desk section or you can Email Us

Disclaimer

Our website is running on Dropshipping platform. All of our products are not our product as we collect it or link it to our website.

As a third-party service provider, our motto is to provide you easiest as possible service that it can be committedly and professionally with a minimal profit margin.

Since our website displayed items are none of our product and in Dropshipping concept shipping are mostly made by the vendor himself so any international shipping rules, taxation,timetable are not applicable, moreover, since we accept only local payments and our business is solely for Bangladesh only and payments will made of mostly Cash on Delivery(COD) or by local payment services (Bkash) so most of the international payment, credit card,shipping,terms&conditions are not applicable.